Support Centre · Clients and documents
Reviewing what arrives
Upload alerts, approving, asking for a better copy, downloading everything.
You get an email the moment a renter uploads anything, with the file name and the checklist item. Open the client and the Documents tab shows every item with its status.
Statuses
- Pending: nothing uploaded yet.
- Uploaded: waiting for your review.
- Complete: you approved it. The renter can no longer replace it.
- Re-upload: you asked for a better copy. Add a note so they know why, for example that the photo is blurry or a page is missing.
What renters can send
A PDF, or a photo (PNG, JPG, WEBP, HEIC). A photo is cropped and converted to PDF on the way in, named after the item. Each file can be up to 10 MB.
Downloading everything
Download all puts every document into one ZIP, sorted by applicant, with clean file names and no numbering. The account owner always has the button; team members get it when the owner allows it under Settings, Team Permissions.
Cloud copy
If you connect OneDrive under Settings, Cloud Storage, every upload is also copied to a private Foyer folder in your drive.
Related
Still stuck? Write to support@getfoyernow.com
